Go to the Apply menu, enter your KORAIL PASS number, date of birth, and inquiry password, then select the quantity and proceed to payment. The data is cross-checked with KORAIL, so the information must match what you used when purchasing the pass.

If the KORAIL PASS itself is wrong (reservation not found, passenger mismatch, password reset, ticket not updated), use the “KORAIL PASS Support” button on the Customer Support page. Only they can fix KORAIL records.

The Smartro payment window opens. Once approved, the order becomes COMPLETED, and a pickup QR code is generated. You can download it from the success page or the Purchase History section.

Visit any KorailPassPlus kiosk at major KTX stations (Seoul, Busan, Dongdaegu, Daejeon, etc.), scan your QR code, follow the instructions, and the kiosk will print the card. Charge funds before travelling.

If the card has NOT been printed yet, open Purchase History and click “Request Refund.” The order will be cancelled immediately. After the card is printed, refunds are no longer possible.

Another kiosk might still be processing your session. If it already finished, the status becomes CONSUMED. If the kiosk froze, contact support with your order ID so we can release the lock.

For security reasons we cannot reset inquiry passwords. Please use the same password you set when applying. If you cannot remember it, create a new order. KORAIL system logins must be handled by the Korail support desk.