Customer Support

For general inquiries, please start with our chatbot which has learned all the basic information about our services.

If the chatbot cannot resolve your issue, you will be connected to a live chat agent from the Railroad Customer Center.

Handles KorailPassPlus application, payment, pickup QR codes, kiosk locations, and refund policies.

Use this when ticket/passenger information in the official KORAIL system looks wrong. A Korail agent will check their records directly.

Only KORAIL PASS / railroad ticket issues are handled on this channel.

If you experience issues at the kiosk, please contact I-Aurora using the details below.

Chatbot Support

Open I-Aurora Chatbot

Phone

Please provide device ID, location, and time of occurrence for faster support.

Check where the kiosks are installed via list or map. If embed is blocked, open in a new window.

Open location list in new window Open map in new window