Customer Support
How can we help you?
For general inquiries, please start with our chatbot which has learned all the basic information about our services.
If the chatbot cannot resolve your issue, you will be connected to a live chat agent from the Railroad Customer Center.
KorailPassPlus Chatbot
Handles KorailPassPlus application, payment, pickup QR codes, kiosk locations, and refund policies.
KORAIL PASS Support
Use this when ticket/passenger information in the official KORAIL system looks wrong. A Korail agent will check their records directly.
Only KORAIL PASS / railroad ticket issues are handled on this channel.